Urban Edge Structured Tote Bag

• Model is 5ft 8" and wearing a size S
• This garment is lined.
• Order processing time is within 2 working day.

• Hand wash separately.
• Do not bleach, low iron.

Return, Exchange, and Credit Note Policy

At Alaksa, we strive to provide the best online shopping experience. We understand that sometimes products may not meet your expectations, and we offer a clear return and exchange policy to ensure customer satisfaction.

1. Exchange Policy

• Eligibility: We offer product exchanges for size or style within 7 days from the date of delivery.
• Conditions: To be eligible for an exchange, the product must be unused, unworn, and in its original packaging with all tags intact.
• Domestic Orders: A nominal charge of ₹200 will be applicable for exchanges on domestic orders, which will be deducted from your refund or credit note.
• International Orders: Unfortunately, international orders are not eligible for exchanges or returns.

2. Return and Credit Note Policy

• Eligibility: Returns are accepted for domestic orders only within 7 days from the date of delivery. If you wish to return a product, please ensure that the product is unused, unworn, and in its original packaging with all tags attached.
• Return Charges: A return charge of ₹200 will be deducted from the refund or credit note amount for domestic orders.
• International Orders: We regret to inform you that international orders are not eligible for returns or refunds under any circumstances.

3. Damaged or Defective Products

• If you receive a damaged or defective product, you must inform our customer support team within 24 hours of receiving the product. Please contact us immediately with images of the damaged product and packaging.
• After 24 hours, we will not be able to process any return, exchange, or claims for damaged products.

4. Important Notes

• Once the 7-day exchange/return window has passed, no exchange or return requests will be entertained, regardless of the condition of the product.
• All exchanges, returns, and credit notes are subject to verification and approval by our quality assurance team.
• The original shipping charges are non-refundable.

5. How to Initiate an Exchange or Return

1. Contact Customer Support: To initiate an exchange or return, please contact our customer support team at contact@alaksa.in or +91 9898933273 within the specified timeline.
2. Provide Details: Share your order number, product details, and the reason for the exchange or return.
3. Follow Instructions: Our team will guide you on how to send the product back to us and the applicable charges.

6. Refund Process

• Refund Method: Refunds for returns will be processed as credit note after deducting 200/- reverse pickup charges.
• Processing Time: Once the returned product is received and inspected, we will process the credit note. Please allow 1-2 business days for initiating the credit note.

By purchasing from Alaksa, you agree to comply with this Return, Exchange, and Credit Note Policy. If you have any questions, feel free to contact us.